After being one of the first to run out and pick up a 16GB iPod touch I now regret ever doing such a thing. Don’t get me wrong, I LOVE the iPod touch. It is great being able to use it for the internet and the wireless Itunes store. The screen size is also the perfect size for video and the unit is not big and clunky like my PSP. But the negative screen issue is a real killer for me. I went to a few Apple stores and spoke to two different customer services representatives. I had different results when attempting to exchange my unit for one with a proper screen. In order to guarantee a successful exchange at one of the Apple stores you must:
1. Make sure you don’t speak to one of the store salesmen about your problem. They are STUPID and CLUELESS. Only address the problem at the Genius Bar.
2. Have special dark photos set aside to prove your point. (My earlier post contains the photo I used to prove my point. I was told by Apple they will only exchange if the screen doesn’t meet their “acceptable” requirements (whatever those requirements are.) Just make sure you have pictures to make your screen look as bad as possible.
3. Have at least one video to prove your point also. I used the trailer from the movie “300″, that seems to work pretty well.
4. The third and most important thing is don’t lose your cool. This happened to me in the first store I went to and it will get you nowhere. Just be calm and nice, they will be much more likely to do things your way if you stay that way. Politely ask to speak to a manager if things aren’t going good.
Good luck, these things worked for me and hopefully they do for you as well!
Keep on top of the latest updates!
September 23, 2007 at 1:16 am |
This is great advice. I got stuck paying the $40 restocking fee. There is no reaosn I should have had to do such a thing. Is Apple every going to make a statement about this issue?
September 23, 2007 at 1:19 am |
I keep waiting for one…this is the last time I’m ever going to run out and get something the first day. It was just so hard to resist the iPod Touch, I had to have it!!!
September 23, 2007 at 1:20 am |
Wow, your screen looks much worse than mine. Is that just a really dark picture or does your screen make it look that way?
September 23, 2007 at 1:23 am |
Good 4 points man, if your going to attempt to return your Touch, you better have the facts to back it up. Don’t walk into a store and say you want to return it if you can’t show them why.
September 23, 2007 at 1:42 am |
Very good. I followed almost all of these without reading the 4 steps, and after the Genius Bar member viewed several of my album covers.
For my examples, I had several covers to use. I used the cover for Tim Burton’s ‘Planet of the Apes,’ the 2007 Transformers Movie Album, and also ‘A Boy Named Goo.’ The Goo Goo Dolls album was my ‘ace in the hole,’ as there were iPhones and other iTouchs in the store that had the same cover art as mine, but you could see the dark colored leaves in the album art clearer on the other ones.
Though luckily, the guy at the counter understood the issue, and my examples proved my screen’s problems. However, with none in stock, I’ll have to wait for them to get restocked.
September 23, 2007 at 1:44 am |
Same thing happened to me Michael H. I am holding onto my ipod until a new shipment comes in. I am kinda hoping that it takes a bit of time for it to come in. This is one of those few times where I would prefer it to take longer so that everything is working properly with the new ones.
September 23, 2007 at 1:49 am |
I think the most important factor ultimately determing the outcome is the type of person you talk to at the genius bar. You can get lucky and get someone who understands the problem or you can get some major a-hole that doesn’t care what you say or show to him.
September 23, 2007 at 2:03 am |
Great Advice!
September 23, 2007 at 8:04 am |
If you have a little time to wait before your 14-day return period is over, wait as long as you can. At least then you will have the best chance of getting a good unit. Other than that, good advice.
September 23, 2007 at 9:05 pm |
Just be patient. Wait as long as you can like Sawn said. From what I hear the new screens seem to be much better than the week 37 models. Now we are seeing 38 and 39 models.
September 23, 2007 at 10:07 pm |
[...] Published September 23rd, 2007 Uncategorized This is a follow up from yesterday’s post User ultramookie from ilounge had this advice that worked well for him as [...]